KPIs & Metrics
OEE Overall Equipment Effectiveness
OEE is the combined measurement of Equipment Availabilty, Performance Rate and Quality Rate. This video provides an introduction on the calculation of the metric and …
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Avinash Kaushik Presents Successful Web Analytics Approaches
In this hour long presentation for Google Conversion University, Avinash Kaushik discusses Sucessful Web Analytics Approaches. This is an excellent lecture by one of the world’s …
The Value of I.T. in an Economic Downturn
I.T. metrics guru Howard Rubin explains in this video interview that IT executives must impress upon corporate management that companies see better results when they …
Measuring Employee Loyalty Part 3 of 3
The series wraps up with an emphasis of using the metrics as leading indicators. Also the right lagging indicators should be chosen to determine how …
Measuring Customer Loyalty Part Two of Three
In this second part of the discussion, the topic dives deeper into how to manage and measure customer feedback. Tracking feedback indicators and linking them …
Measuring Customer Engagement Part 1 of 3
Measurement and management of customer engagement are the themes of this 3 part video. Topics include customer feedback and loyalty - particularly the challenges of …
Excel Balanced Scorecard
Creating a simple balanced scorecard in Excel is the topic of this video. Using Excel to implement weighted indicators for chosen KPIs makes for a …
SAP KPI Wiki
SAP has set up a wiki with the goal of defining a common (Key Performance Indicator) KPI language that is widely accepted by the business …
Value of Analytics by MC Hammer
The value of business intelligence, especially analytics, is expressed in a heart-felt manner by music artist MC Hammer. His brief but passionate explaination of the …
More on Enterprise Security Measurement Part 2
In this continuation of the video on quantifying, categorizing and measuring enterprise IT security metrics, Andrew Jaquith (author ofSecurity Metrics: Replacing Fear, Uncertainty, and Doubt) …
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